At MadeBrave Ltd, we respect your privacy. As a result is it our desire to be as transparent as possible with you on how we collect and use any data that may be collected as a result of your engagement with us as a client, freelancer or supplier and as a follower of our work. This privacy policy will give you an over view of what we collect and how we collect this data and also your rights on how this information is controlled. MadeBrave can assure you that we will not sell your data to any third parties, although information may be shared with third parties from time to time as part of our on going operations.

Please read this policy carefully to understand more about the information we may collect, use and share.

Your information

Personal information is any information that can be used to identify you or that we can link to you. Our privacy policy explains:

Information you provide to us

We collect information that you voluntarily provide to us, such as your name, phone number and email address. This happens, for example, when you subscribe to our mailing list, meet one of our employees and exchange a business card or when you contact one of our offices. We may also obtain information from individuals in their capacity as representatives of organisations, including business contact details and other personal information relating to those individuals.

Information we collect automatically

We may collect some information about you using cookies or other similar technologies when you browse our website or if you open or click on links in electronic communications from us.

This information may contain details including your domain name, IP address, operating system and browser. MadeBrave may use this information to understand page visits on the MadeBrave site. This information may then be used to improve the MadeBrave website and user experience. We also retain information contained in the contact forms of our site. This information is stored in a password protected third party CRM.

Our Landlord (Clyde Gateway) operates a video security system in each of our offices. Images captured may be automatically stored and can be accessed when required for security purposes. This processing is necessary to protect our legitimate interests.

Information collected from other sources

We may receive information about you from other sources, including payment processing companies, your bank, credit reference agencies or data brokers. We may also receive information about you from social media platforms, for example when you interact with us on such platforms.

Why we collect your information

We collect and use your information for a variety of reasons.  We need some information to enter into and perform a contract with you – for example your contact and payment details and this will be collected and agreed as part of our on-boarding process.

Some information processing is required by law or in the public interest including making sure we verify our customers’ identities.

Some information is processed because you have given your consent to that, which can be withdrawn at any time via a data deletion request to our Data Controller. [email protected]

We collect other information because we have legitimate business interests in doing so, for example, in:

How long do we retain this information

We will keep your information for as long as it is reasonably necessary. How long depends on factors such as whether you have any contractual agreements in place with us or have interacted with recent offers and services. We will also routinely refresh our information to ensure we keep it up-to-date, so you may also receive preference emails from us from time to time to ensure that your data is up-to-date and relevant to your needs.

Legal requirements

We need to collect certain types of information to allow us to comply with legal requirements relating to our anti-fraud / anti-money laundering / know your customer obligations. If this information is not provided we cannot to provide you with a product or service. Your personal information may also be processed on reasonable request by a law enforcement or regulatory authority, body or agency or in the conduct or defence of a legal claim. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

How we use your information

We use the information we collect to provide you with relevant information about the services we offer and to communicate with you, including, for example, informing you about new case studies and service offerings. We also use information for business operations, security, safety and dispute resolution.

Communications, marketing and advertising

We use data that we collect to deliver and personalise our communications with you. We may, for example, contact you by email or by other means of electronic communication (including by social media platforms) to inform you about any news from MadeBrave or to invite you to attend events hosted or sponsored by MadeBrave Ltd.

Information we share

There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.

Your personal information may be transferred to other third-party organisations in certain scenarios:

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

Where your information will be held

We store our information on computer systems and hard copy files held by MadeBrave Ltd both on premises and via third party (secure) data systems such as CRM software and Data Analytics’ systems.

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

Your Rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. We have listed the rights you have over your information and how you can use them below.

These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute.

Changes to the policy

This policy is kept under review and will be changed from time to time, to find out more information, please have a look at our full policy.

Security

We are committed to keeping your personal information safe. We have put in place physical, technical and administrative measures to prevent unauthorised access or use of your information.

In addition to this, we have also completed a Cyber Essentials certification and are compliant with QG Management Standards.

Registration number: – QGCE400

https://www.cyberessentials.ncsc.gov.uk